Feedback
As part of our quality management, we take complaints or suggestions for improvement seriously and look forward to your feedback!
At veins.berlin, we maintain an open and inclusive approach, which allows complaints to be used as an indication for potential improvement, rather than identifying individual mistakes and assigning blame.
Misunderstandings, confusion, insufficient or unclear information, responsibilities and procedures, uncertainty, lack of time for conversations, no opportunity to ask questions, long waiting times...
These are just a few examples that can cause dissatisfaction and frustration – among patients, their relatives, but also among our practice staff, colleagues, cooperation partners, and individual team members.
There are many reasons to file a complaint. To prevent unspoken criticism from ending in disappointment, frustration, defamatory remarks, or even landing in review platforms or social networks, regulations and agreements within the team on how to handle complaints are useful and necessary.
Your opinion is important to us!
We would be happy if you could share your experience with us on Google or Jameda. We would like to thank our patients for their feedback and, in doing so, do something good. For every Google review, we will donate 10€ to Plan International.
Please feel free to address your complaint or comment personally to Ms. Anais Schmalofsky or via email at info@veins.berlin. We thank you for your feedback.
